Policies2018-08-10T13:49:56+00:00

OUR POLICY

What is your class cancellation policy?

CLASSES:

The Tiger Tennis Academy reserves the right to cancel classes due to low enrollment or wether conditions, such as rain. Cancellation decisions may be made up to the first week of classes. When possible, Tiger Tennis will suggest an alternate class. If this is not possible, the class will be cancelled and a refund will be issued to the registrant.

PRIVATE LESSONS:

The Tiger Tennis Academy has a 24 hour cancellation policy for all private / semi-private sessions. If a private / semi-private is cancelled less than 12 hours, it will counts toward your package paid. If a private / semi-private is cancelled 24 hours before or more, you can reschedule the session to another day / time that works for both parties. For example: if your child’s lesson starts at 9am Sunday, you must notify us before 9am on Saturday.

Do you offer a trial class?

We offer trial classes for all children’s group lessons.

What is your refund policy?

CHILDREN GROUP CLASSES:

We offer a trial class

What is your weather policy?

GROUP CLASSES:

Unfortunately Tiger Tennis Academy cannot control the weather. We will make every reasonable effort to provide ample notice of such cancellations by either text or email provided upon registration. We will do our best to hold each class at it’s scheduled time. Please do not assume class is cancelled because of a pending forecast.  We will cancel a class if there is inclement weather.

PRIVATE & SEMI-PRIVATE CLASSES:

See group classes

CAMP CLASSES:

See group classes policy

What is your makeup policy?

Attendance to scheduled classes is the responsibility of the participant.  No credits or refunds can be given.

Can I reschedule my group class to another day?

Unfortunately we cannot reschedule a class. Contact the director for any makeups.

We do not offer makeup class for private & semi-private classes. If your child cannot attend the private & semi-private lesson, the cancellation policy for private & semi-private lesson takes effect and we must be notified 24 hours in advance prior to your lesson day. We will then reschedule to another day pending coaches and location availabilities.

What is your referral policy?

The Tiger Tennis Academy is all about F-U-N and we know that doing tennis with a friend makes the experience more enjoyable. We realize you are our best form of advertising and we say, THANK YOU!

We will offer a 10% discount for every NEW person that a CURRENT customer refers to the Tiger Tennis Academy.